ARTICLE
Digital Boardwalk announced Monday that it has reengineered its SupportElite™ service plan to be a true managed cybersecurity and compliance solution offering. This change finalizes the company’s transition away from traditional “tiered” service plans which is common throughout the the managed IT services industry. “In 2017, we set out on a path to help organizations build robust IT management and cybersecurity practices by strategically focusing our solution packaging on specific needs and organizational structures,” said Tim Shoop, Chief Executive Officer at Digital Boardwalk. “While most of our peers in the industry offered customers a ‘Good, Better, Best’ option, we felt it was our responsibility to ascertain exactly what our customers need and offer them a single strategic, comprehensive solution.” At this time Digital Boardwalk offers three core solutions: Co-Managed IT (SupportAlly™) – For organizations with existing IT personnel on staff looking to augment their IT and cybersecurity efforts. Fully Managed IT (SupportPro™) – For organizations that need to completely outsource their IT management and cybersecurity responsibilities. Managed Compliance (SupportElite™) – For organizations that need to implement and maintain strict regulatory compliance and information governance controls. Each of these solutions is comprised of over 40 different IT and cybersecurity products and services specifically designed to meet the needs of these organizations. With the reintroduction of SupportElite™, Digital Boardwalk is further including the following additional services in its Managed Compliance bundle: Advanced compliance controls, disk encryption enforcement, and USB storage control (EnsureControl™) Zero-trust application and services control with ringfencing (EnsureControl+™) Quarterly Level 3 penetration testing, risk analysis, and remediation planning (EnsureInspect+™) Multi-platform, enterprise-grade multi-factor authentication (EnsureTrust™) Advanced email encryption with content-aware policy enforcement (EnsureSend™) Email archiving with customizable retention and eDiscovery (EnsureArchive™) Microsoft 365 backup with unlimited storage and infinite retention (Echo365™) “When we help an organization navigate the complexities of regulatory compliance such as HIPAA, PCI, SOX, CMMC and others, it’s now easier than ever to provide them with a comprehensive solution that checks all the boxes,” said James Todd, Chief Technology Officer at Digital Boardwalk. “We had a fairly robust solution before. However, our new SupportElite™ offering allows us to negotiate the best possible pricing from our vendors and deliver our customers a ground-breaking compliance solution with unmatched value.”
Digital Boardwalk announced Monday that it has reengineered its SupportElite™ service plan to be a true managed cybersecurity and compliance solution offering. This change finalizes the company’s transition away from traditional “tiered” service plans which is common throughout the the managed IT services industry.
“In 2017, we set out on a path to help organizations build robust IT management and cybersecurity practices by strategically focusing our solution packaging on specific needs and organizational structures,” said Tim Shoop, Chief Executive Officer at Digital Boardwalk. “While most of our peers in the industry offered customers a ‘Good, Better, Best’ option, we felt it was our responsibility to ascertain exactly what our customers need and offer them a single strategic, comprehensive solution.”
At this time Digital Boardwalk offers three core solutions:
Each of these solutions is comprised of over 40 different IT and cybersecurity products and services specifically designed to meet the needs of these organizations. With the reintroduction of SupportElite™, Digital Boardwalk is further including the following additional services in its Managed Compliance bundle:
“When we help an organization navigate the complexities of regulatory compliance such as HIPAA, PCI, SOX, CMMC and others, it’s now easier than ever to provide them with a comprehensive solution that checks all the boxes,” said James Todd, Chief Technology Officer at Digital Boardwalk. “We had a fairly robust solution before. However, our new SupportElite™ offering allows us to negotiate the best possible pricing from our vendors and deliver our customers a ground-breaking compliance solution with unmatched value.”